OUR SERVICES

TE HIKOI - FFF SERVICE DELIVERY FRAMEWORK

Restoring Mana. Building Legacy

Fathers For Families delivers an integrated, whanau-centred service framework designed to support men, fathers, partners, tamariki, and whanau through a structured pathway of accountability, healing, behavioural change, restoration, and legacy.

We call this framework Te Hikoi — the journey.

Te Hikoi recognises that lasting change is not created through one programme alone. Transformation requires a connected system of support that walks alongside men from first contact, through intervention, into wellbeing, whānau restoration, leadership development, service contribution, and long-term accountability.

At the centre of Te Hikoi is our 14-week Te Ara Poutama o te Matua Mārama Behaviour Change and Parenting Intervention Programme. Surrounding this programme are five integrated intercepting approaches that strengthen the participant’s journey and support real change beyond the programme room.

All services are underpinned by MAKE THAT CHANGE, the Fathers For Families operational platform that supports intake, referral, assessment, tracking, engagement, accountability, reporting, and continuity of care.

Te Hikoi is the way Fathers For Families walks with men and their whanau.

It is a service delivery framework that brings together programme facilitation, health and wellbeing, community mentoring, digital systems, data, evidence, and workforce training into one clear and accountable pathway.

This framework allows FFF to respond to the whole person — not only the behaviour, but the story behind the behaviour, the impact of that behaviour, and the responsibility required to change it.

Te Hikoi supports fathers to move from:

harm to accountability
shame to responsibility
disconnection to belonging
survival to purpose
programme attendance to lifelong change
participant to contributor
fatherhood to legacy

Te Hīkoi: Our Integrated Service Framework

2. Health & Wellbeing

Strengthening the Body, Mind, Spirit, and Connection

FFF recognises that behavioural change must also be supported through wellbeing.

Many men come into the programme carrying stress, trauma, shame, isolation, poor health, emotional pressure, and disconnection. Health and Wellbeing services create practical spaces where fathers can build discipline, connection, routine, confidence, and healthy support networks.

Our Health and Wellbeing services include:

FFF Gym Sessions:

Gym sessions support physical health, mental wellbeing, discipline, routine, self-control, and brotherhood.

The gym space helps men reconnect with their body, build resilience, release stress in healthy ways, and strengthen positive habits that support long-term change.

Walk The Talk Sessions:

Walk The Talk provides a relaxed and purposeful outdoor space where men can walk, talk, reflect, and connect.

This service supports emotional processing, informal mentoring, peer support, wellbeing, and practical conversations about life, fatherhood, stress, relationships, and accountability.

Children’s Holiday Events:

Children’s Holiday Events create safe, positive, and connection-rich opportunities for fathers, tamariki, partners, and whānau.

These events help strengthen father-child relationships, create positive memories, rebuild trust, and support whanau connection beyond the programme room.

Health and Wellbeing is not an add-on. It is part of the restoration journey.

3. Community Mentor Services

Walking Beside Fathers Through Real-Life Pressure Points

Community Mentor Services support fathers as they navigate the practical realities that often sit around family harm, separation, parenting, justice, child protection, and whanau breakdown.

This approach recognises that many men need guided support not only in the programme, but also in the systems and situations connected to their lives.

Community Mentor Services may include:

• Court support

• Family Group Conference support

• Whanau hui support

• Probation and Corrections communication

• Oranga Tamariki-related support where appropriate

• Family Court navigation where appropriate

• Practical advocacy and guided referral

• Case coordination

• CRM recording and service tracking

• Communication with relevant agencies where consent and process allow

Community mentoring is about helping fathers engage with systems in a more accountable, respectful, prepared, and informed way.

It is not about excusing harm. It is about supporting men to show up differently, take responsibility, and work toward safer outcomes for their tamariki and whanau.

4. I.T, Data, Evidence, Tracking & CRM

Building the Digital Backbone of Accountability

The fourth approach is the digital and evidence infrastructure that sits behind the work.

FFF is committed to strengthening how we record, track, measure, and understand impact. This includes using digital systems and CRM processes to support quality practice, reporting, accountability, participant tracking, service coordination, and outcome evidence.

This approach includes:

• CRM system development

• Referral and intake tracking

• Participant engagement records

• Attendance monitoring

• Programme progress tracking

• Service activity recording

• Outcome measurement

• Data collection

• Evidence of change

• Reporting for funders and stakeholders

• Internal quality improvement

• Operational dashboards and service visibility

This part of the framework ensures that the kaupapa is not only felt — it is also evidenced.

Data helps FFF tell the story of change with integrity, accuracy, and professional accountability.

5. Training and Workforce Development

Growing a Well-Informed, Integrated System

The fifth approach is training.

FFF recognises that a strong kaupapa requires a strong workforce. Training ensures that staff, facilitators, co-facilitators, volunteers, mentors, and emerging leaders understand the framework, the boundaries, the practice standards, and the responsibility of walking with fathers and whanau affected by family harm.

Training supports:

• Consistent practice

• Shared language

• Programme integrity

• Safety and accountability

• Cultural responsiveness

• Te Tiriti-informed practice

• Trauma-informed understanding

• Professional boundaries

• Reflective practice

• Facilitation development

• Community mentor capability

• Health and wellbeing delivery

• Data and CRM discipline

• Lived-experience leadership pathways

Training protects the kaupapa.

It ensures that everyone involved in FFF understands the standard of the work, the seriousness of family harm, the importance of whanau safety, and the responsibility of representing the organisation with integrity.

MAKE THAT CHANGE is the operational platform that supports the Fathers For Families service ecosystem.

It is the structure that helps bring the kaupapa to life through systems, processes, tracking, communication, service coordination, and participant journey management.

MAKE THAT CHANGE supports:

• Referrals

• Intake

• Assessment

• Programme placement

• Attendance

• Participant tracking

• Service coordination

• Case notes

• Community mentor activity

• Health and wellbeing engagement

• Outcome measurement

• Reporting

• Quality assurance

• Graduate pathways

• Alumni contribution

MAKE THAT CHANGE gives FFF the ability to hold the journey with clarity from beginning to end.

It allows the organisation to see where a father enters, what support he receives, how he engages, what changes are occurring, and what next pathway may be appropriate.

The Operational Platform Underpinning Te Hikoi

The Pathway Beyond Graduation

From Participant to Contributor

At Fathers For Families, graduation is not the finish line.

For some men, it becomes the doorway into a deeper journey of leadership, prevention, transformation, restoration, and service.

Selected graduates may be invited into the next stages of the FFF pathway.

Te Ara Whakamua

14-Week Prevention Programme

Te Ara Whakamana is the transformation pathway.

This stage supports selected men to move deeper into identity, purpose, service, leadership, and contribution. It prepares men to understand the responsibility of influence, the importance of humility, and the discipline required to walk as safe, accountable, and trusted men.

Te Ara Whakamana is about restoring mana through action.

It supports men to move from personal change into relational and community transformation.

Te Ara Whakaora is the restorative pathway.

This stage focuses on healing, restoration, relational repair, legacy, and giving back. It recognises that restoration is not rushed, forced, or assumed. It must be walked with wisdom, safety, humility, and accountability.

Te Ara Whakaora supports men to understand that true restoration is not about returning to the past. It is about building a safer future.

This pathway helps men continue the work of becoming safe fathers, trusted men, and contributors to whanau wellbeing.

14-Week Restorative Programme

Te Ara Whakaora

The FFF pathway creates a living cycle of change.

Men enter through intervention. They are supported through wellbeing and mentoring. Their journey is tracked through evidence and systems. They are strengthened through training. Some are then selected to continue into prevention, transformation, and restoration pathways.

Over time, the men who once came seeking help may become part of the support system for others.

This is the wheel of giving back.

It is the movement from:

Participant to graduate
Graduate to leader
Leader to mentor
Mentor to contributor
Contributor to legacy-builder

This is how FFF restores mana and builds legacy.

One father at a time.
One whanau at a time.
One generation at a time.

Restoration, Responsibility, Contribution, Legacy

The Wheel of Giving Back

Fathers For Families is committed to walking with men in a way that is honest, accountable, culturally grounded, spiritually anchored, trauma-informed, and whanau-centred.

We believe change is possible.

We also believe change must be proven through action, responsibility, consistency, humility, and time.

Through Te Hikoi, FFF provides a clear service delivery framework that supports men to stop harm, restore relationships where safe and appropriate, strengthen fatherhood, rebuild trust, and contribute to safer futures for tamariki and whanau.

Te Hikoi is more than a programme.
It is a pathway of accountability, healing, leadership, restoration, and legacy.

Our Commitment